Terms & Conditions

1. Introduction:

After placing an order with Fix My Profile you are agreeing to our Terms and Conditions which are set out on this page. We recommend that if you disagree with any of these Terms and Conditions you do not use our website. From time to time we may decide to change these Terms and Conditions. Should these changes take place after you have placed an order with Fix My Profile then the original Terms and Conditions at the time of placing you order will apply.

A contract with our service will only exist when Fix My Profile has accepted your order. Occasionally we may refuse an order without notice but will inform you within 12 hours of your order.

All prices listed on the Fix My Profile website are subject to change without prior notice and Fix My Profile does not accept any liability for this. Should our prices change after you have placed an order then the price at the time of purchase will apply. Should any of our prices reduce and you have placed an order within 7 days of this action then we will happily refund you the difference.

All content on this site is the property of Fix My Profile. Unauthorised copying is not permitted.

Fix My Profile go to great effort to ensure the information on its website is accurate. We do only provide advice and accept no liability as a result of inaccuracy in any of the information on the Fix My Profile website.

2. Ordering with Fix My Profile:

In order to complete your order, we collect personal information such as name, postcode, a bit about you and your dating history. Should this information not be readily available from your order then we will either contact you to gather this information or in the case where there is a minor amount of information missing we will highlight this when sending your completed order back to you.

Fix My Profile take payment in advance in order to begin your order. This will is through our online merchant service PayPal or Stripe.  However, should you wish to pay by other means then please make contact to discuss alternative methods.

If we find that due to the nature of your order; e.g. complex information we will fall outside of the agreed turnaround time we will contact you to discuss this. Similarly, if we find that due to resources we will fall outside of the agreed turnaround time we will contact you to discuss this and agree any required actions.

Once your order has been placed with Fix My Profile we request you to fill in a short online questionnaire to gather all necessary information.  We then require you to send us your photos.  This is done usually by email but we can make our dropbox account available to you too – please just shout.

The turnaround time pertaining to your order will apply from when all required information has been received.

When received. we will write your new online dating profile from the information provided and where any existing content is deemed fit for purpose we will use in the new profile. Your dating profile and recommendations will be delivered back in Microsoft Word or PDF to the email address provided at the time of placing the order.

IMPORTANT: We do recommend that throughout the process of your order being completed you do check your Junk or Spam folder.

We try our best to avoid using spammy terms in our emails but occasionally our emails end up in spam folders.

We cannot accept any liability for where an order has been sent but perceived as not received for this reason. Any additional services ordered (for example Wingman time) will be discussed once your initial dating profile has been completed.

Equally, we cannot accept any liability for technical difficulties related to the checking of your personal email account. We will make every effort to send your order to another email account specified by you if you encounter email difficulties.

Once you have received your order we will assume your order is complete unless you advise us that adjustments are required. If you require amendments to your profile, we do recommend you outline any required adjustments in an email and send this to [email protected].

Once we have received your request, we will respond should we feel in our experience your adjustments need to be reconsidered. We aim to complete any requested adjustments within 4 days of your request. If you would like it sooner then please do advise us of this so that we may try and do the adjustments sooner – we’ll always do our best!

Fix My Profile’s services are based on your representations to us and how we perceive your personality with regard to potential matches.

We do not guarantee results; certain things are beyond our control, such as a given number of emails, dates or marriage within a year.

We provide our services in good faith and complete orders to the best of our knowledge by experienced dating profile writers. We cannot accept any liability should you suffer any loss or damage from taking our advice.

3. Cancellation & Returns Policy:

The service provided by Fix My Profile are goods ‘made to consumer’s specifications or clearly personalised’. It is for this reason that our services are exempt from the normal distance selling regulations.

As part of our on-going commitment to 100% customer satisfaction, we guarantee to revise your dating profile until you are 100% satisfied. This is our 100% satisfaction guarantee.

Other than where you have selected a service which is less than the cost of what you should have paid then we do not offer any refunds.

We do allow full cancellation of your order within 48 hours of placing your order (before we have delivered your profile).  If you have changed your mind about using our services, please email [email protected] to request your refund.

Your profile will be delivered within 3 working days:

Once we have received the necessary information to start on your new dating profile i.e. the completed online questionnaire and your photos, we will complete and send back your new dating profile and recommendations in PDF format within 3 working days.

Our working days are as followed:

Monday

Tuesday

Wednesday

Thursday

Friday

Our working hours are 8 am to 6 pm (UK time)

Any orders made outside of our working hours will be picked up at 8 am the next working morning.

For example, if you order on Thursday morning at 11 am, you will receive your profile by Tuesday morning at 11 am.