Privacy Policy
Effective Date: 13th January 2026
4-5 Minute Read
At Fix My Profile, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or contact us. We aim to be clear, human-friendly, and fully transparent.
1. Information We Collect
We collect personal data only where necessary to provide our services or communicate with you:
- Contact Form: When you submit a message via our Gravity Forms contact form, we collect your name, email address, and message.
- Website Analytics: We use Google Analytics to monitor website traffic and performance. This helps us improve your experience but does not identify individual users.
- Other Communications: If you contact us via email or WhatsApp, we may store your messages and contact details to respond and provide support.
2. How We Use Your Information
We use your data for specific, limited purposes:
- To respond to inquiries or support requests
- To provide the services you’ve ordered
- To analyse website usage and improve our website and services
- To comply with legal obligations
We never share your personal information with third parties for marketing purposes without your consent.
3. Cookies and Tracking
Our website uses Google Analytics, which may use cookies to collect anonymous data about how visitors use our site. This helps us:
- Understand which pages are most popular
- See how visitors navigate the site
- Improve website performance and content
No personally identifiable information is shared with Google. You can disable cookies in your browser if you prefer.
4. Data Retention
We only keep personal data for as long as necessary:
- Contact form submissions and messages are stored for up to 6 months from last contact, then securely deleted.
- Website analytics data is anonymised and stored according to Google Analytics policies.
5. Your Rights
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent for any processing that relies on it
To exercise your rights, please contact [email protected]
6. Security
We take security seriously:
- All personal data is stored securely on our servers
- We limit access to data to team members who need it to perform their role
- We use industry-standard technical measures to protect your information
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The latest version will always be available on this page, and the effective date will be updated.
Still have questions about our privacy policy? Reach out at [email protected] or via WhatsApp, and we’ll get back to you with answers!
